Welcome to Dartford Flowers, your trusted online flower delivery service based in Dartford. These Terms and Conditions outline the rules and requirements for placing orders, making payments, and other important aspects of using our services. By using our website and purchasing from Dartford Flowers, you agree to these terms, which are applicable to all customers in Dartford and the surrounding areas.
Dartford Flowers offers an easy and secure way to order flowers and related gifts for delivery throughout Dartford and neighbouring areas. To place an order:
All order acceptances are subject to product availability and Dartford Flowers reserving the right to decline or cancel any order at our discretion. In the unlikely event that we are unable to fulfil your order, we will notify you promptly and arrange a full refund.
Flowers and related products are subject to seasonal and supplier availability. While Dartford Flowers endeavours to supply the exact items shown on our website, we reserve the right to substitute flowers or packaging of equal or greater value and quality where necessary. Any substitutions will retain the style, theme and colour scheme of your chosen order as closely as possible.
All orders with Dartford Flowers must be paid in full at the time of ordering. We accept major credit and debit cards via our secure online payment system. Prices displayed on our website are inclusive of applicable VAT unless otherwise stated. Delivery charges may be applied and will be clearly indicated during the checkout process.
Upon successful payment, you will receive an order receipt. If payment is unsuccessful, your order will not be processed or delivered. We reserve the right to change our prices or payment methods at any time, but such changes will not affect orders already placed and confirmed.
Dartford Flowers specialises in delivering fresh flowers and gifts across Dartford and nearby areas. Our delivery policy is as follows:
If you wish to amend or cancel your order, please notify Dartford Flowers as soon as possible. Amendments or cancellations can only be accepted before the order has entered the preparation or dispatch process.
If your order has already been dispatched or delivered, we regret that it cannot be amended or cancelled and no refund will be issued. If you are entitled to a refund for a cancellation made within the permitted timeframe, it will be processed using the original payment method within a reasonable period.
Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with your order due to quality concerns or incorrect items, please contact us within 24 hours of delivery. We will request photographic evidence and, where appropriate, arrange for a replacement or refund at our discretion.
Refunds will only be made to the original payment method and may take up to 5-7 working days to appear, depending on your payment provider.
You are responsible for providing accurate and complete order details, including recipient names, addresses, and contact information. Dartford Flowers accepts no liability for failed or delayed delivery due to incorrect or incomplete instructions.
It is also your responsibility to ensure that the recipient of the flowers is available to receive the delivery at the provided address on the selected date. Where age restrictions apply (for example, sale of alcohol with a bouquet), you confirm that you and the recipient are over the minimum legal age and identification may be requested at delivery.
Dartford Flowers strives to provide high-quality products and reliable delivery. However, our liability is limited as follows:
Nothing in these terms excludes liability for death or personal injury caused by our negligence or for fraud or any other liability that cannot be excluded or limited by law.
All content on the Dartford Flowers website, including product images, designs, text and graphics, remains the property of Dartford Flowers or its licensors. No content may be downloaded, copied, reproduced or used for commercial purposes without our express written permission.
When you place an order, we collect personal data necessary for processing and fulfilling your request, including your name, contact details and delivery address. All data is held and processed in accordance with UK data protection laws. Please refer to our Privacy Policy for more information on how we handle your personal data.
Dartford Flowers reserves the right to update or amend these Terms and Conditions at any time to reflect changes to our practices or for legal, operational, or regulatory reasons. The latest version will always be available on our website and will govern all new orders from the date of publication.
These Terms and Conditions, and any contract or dispute arising from your use of Dartford Flowers, shall be governed by and construed in accordance with the laws of England and Wales. You agree that the Courts of England and Wales will have exclusive jurisdiction over any disputes.
If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of our flower delivery service, please refer to the contact options provided on our website.
These Terms and Conditions apply to all online orders placed for flower delivery in Dartford and throughout our recognised delivery areas. By placing an order, you confirm that you have read, understood, and agree to be bound by these terms.
Dartford Flowers is committed to providing a reliable, high-quality flower delivery experience across Dartford and the surrounding locations. Thank you for choosing us for your floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dartford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dartford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
