At Dartford Flowers, we are passionate about delivering the freshest flowers to households and businesses throughout Dartford and the local area. Our team works hard to ensure every bouquet meets the highest standards of freshness, quality, and presentation. Your satisfaction is at the heart of what we do, which is why we provide a reliable Fresh Flowers Guarantee with every order.
While we take the utmost care in preparing and delivering your flowers, we understand that rare issues can occur during transit. If your bouquet arrives damaged or does not meet our strict freshness standards, please notify us immediately. To support your claim, we kindly ask that you provide a photo of the flowers and the packaging on arrival. This helps us to quickly assess the issue and take appropriate steps to resolve it.
Dartford Flowers guarantees the freshness of our bouquets for a minimum of five days from delivery, provided that the care instructions supplied are followed. We select only premium blooms and prepare each arrangement to order for local delivery, ensuring you enjoy vibrant, long-lasting flowers. Should you notice a decline in freshness within this window, and you have complied with the care instructions, we are here to help.
If your flowers are found to be damaged on arrival or do not remain fresh within our guaranteed window, we offer two easy resolution options:
The exact outcome may depend on the specific nature of the issue. Our team will keep you informed throughout the complaint review process.
Your feedback is important to us and helps maintain our reputation as a trusted Dartford florist. If you have any concerns regarding your order, please get in touch promptly. Provide as much information as possible, including pictures if applicable, so we can investigate thoroughly. Our customer care team aims to respond to all complaints quickly, typically within one working day, and always seeks a fair resolution to restore your confidence in our service.
As a dedicated local florist, Dartford Flowers is proud to serve our neighbours, families, and businesses across Dartford. We believe that every customer deserves the highest level of service, honesty, and care. Our Returns, Refunds & Complaints process has been designed so you can shop with complete peace of mind, knowing your flowers are always backed by our Fresh Flowers Guarantee.
Please keep in mind that minor variations in colour or flower variety may occur due to seasonal availability, but freshness and quality are never compromised. Thank you for choosing Dartford Flowers—your local florist with a reputation for reliability and care.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
